Crete Carrier Company Update June 16, 2017

Crete Carrier Company Update June 16, 2017

Good morning and welcome to the June Facebook
Live event, I am Tim Aschoff, president and COO of Crete Carrier, thank you for joining
us. Just as in the past, we’re going to do the
Facebook Live event here for about a half hour. I have received some questions in advance
that I’ll be going through as well as first providing some general company information. Please do send in your questions during the
Facebook Live event here. I have a couple of people that will be getting
those and passing those along, so if there is a little delay and I don’t get to all of
them I apologize for that but we will get as many questions answered as possible. So first off, June’s just been a great month. It’s really been an exciting time around here
at Crete Carrier and Shaffer Trucking. We just have a lot of activity going on and
one of the greatest things going on is we continue to see real improvement in miles. Year to date, we’re seeing just great miles
per driver on our over the road fleets. Through May our drivers are receiving on the
Crete side about four and a half to five percent more miles in the same time last year and
on the Shaffer side we are nearly seven percent more miles than last year, so that’s a great
thing. The reason that is happening is because of
all of you. We have provided great service to our customers
and they are in need of carriers that can continue to do that. That is why we’re seeing so many opportunities. In fact, in May we turned down over 19,000
loads that our customers offered us to haul, and in June to date we are already up to almost
14,000 loads that we’ve turned down. Again, great times here in June and we hope
that you’re seeing the benefit of that out there. What these great times mean though is that
we need to grow. We are down about 300 or so trucks on our
over the road from a couple of years ago. Our customers are asking us to do more and
we need your help in order to do that. If you see or run into a good quality driver
out there, talk to them. Talk to them about Crete, talk to them about
Shaffer. Be honest with them. That’s all we ask. If you do find a driver that you think is
the quality level of a Crete or Shaffer driver please refer them to us. Just use your Crete Carrier app and put your
driver code, and it goes right into our recruiting team. It gives you the opportunity to get that $500
referral bonus once they get in a truck and another $500 after they’ve been here for a
month. Another exciting announcement that we had
here just last week is that we’re increasing the speed. The top speed of the trucks when you are on
cruise. As you know right now our speed is limited
at 62 miles per hour. We are increasing that speed up to 65 when
you are on cruise control. As Winston Ostergard said there are two main
components to speed. One of those is safety and one of those is
also fuel efficiency. In the last couple of years we have seen great
improvement in both of those. Obviously safety first and foremost does start
with you. Whatever driver conditions you are in, you
need to be going the appropriate speed obviously. There are conditions we know that going 65
is safe and with the safety system with the adaptive cruise control. We feel that that safety element is still
there. On fuel efficiency with the fuel efficiency
we’ve gained with the drive train that we have now, the aerodynamics, we will have an
impact on fuel efficiency. It won’t be as much as it would have been
two or three years ago, but we will have some. In fact, it will probably cost us about a
penny a mile and because of that we are still going to ask you to please watch your idle
time as you’re out there, so we have overall good fuel efficiency as well as certainly
out of route, following fuel solutions, all that helps our overall fuel costs. So please work with us and we’ll work with
you. One of the things to I did ask about a month
ago, maybe not quite, was hey driver feedback you know what is some of the frustrations
you have and one of those big things we heard was speed and so we took that to heart. We evaluated what we could do, did evaluate
the safety aspect, evaluated the fuel efficiency aspect and here is the result of that. So thank you for your feedback and hopefully
this is something you have in mind as a positive thing. So we did get some questions already. Do drivers have to set cruise at 65 in order
to go 65? Yes, what you can do is on the foot pedal
you can get up to 62, you can turn the cruise on and then accelerate through the cruise
system. That’s how I’ve been told it will operate. Obviously as you all know I’m not a driver,
haven’t done that personally but that’s how I’m told it will work. We’ll work through that as you know starting
Monday, June 19, when you go in for an A or B service the shops will make the adjustment
in your electronic control module of your engine to make that happen. Speaking of shops another great thing that
we are seeing is that the percentage that our trucks are in any of our shops or outside
shops has gone down significantly in the last two years. In fact, our shop time is down two thirds
from two years ago and down 50% just from last year. Winston and many other on the AMS team have
really been working hard to improve our up-time and improve the throughput through the shops. We really appreciate the patience you had
with us over the last couple of years. We have bought a lot of new equipment, which
helps that. The newer equipment obviously doesn’t need
to be serviced as much. That’s helping that. We’ve also increased the number of techs we’ve
had at some of the processes we use in the shop to really make that improvement. The other thing is our road call center we’ve
made some very significant changes in there George Brundich had taken over that area a
little over a year ago and he and that team have also made great improvements. Our call wait time is down significantly. Our total response time is up. Some of the things we’ve done with our tire
vendors across the country have helped that as well. Additionally we are starting to see the benefit
of some of the systems we invested in on our equipment. You know on our trailers now we have been
for a couple of years putting in the auto inflate systems on the trailers so if we have
a low tire, a lower tire on the trailer, when you connect it’s bringing it up to the proper
psi. That obviously helps to avoid any tire issues
as you’re out there on the road. We are making investments for you to help
keep your up time out there because we all know that is important you have 11 hours in
a day to drive, 11 hours to earn money. We’re doing everything we can to insure we
can help you utilize those 11 hours effectively. I had some questions that this week I was
doing some driver meetings in Lenoir City. Did one on Wednesday and Thursday and so I
had gotten some questions from drivers from there and wanted to share some of those with
you. One of the questions was, you know you say
it’s busy. Why is it busy, what are we seeing from our
customers and why are we busier when sometimes I’d heard from other companies that they weren’t
as busy. So I wanted to talk a little bit about that
right now. First of all, as I said earlier, one of the
reasons that we maybe busier that some others and I think right now most companies are getting
a little busier but we have been seeing our business increase since last October is because
of the great quality of service we provide for our customers. Last year, 2016, we won more carrier of the
year awards than we had in a long long time and those awards are generally based on two
major factors. One of them service and the other one is safety. Obviously because of all of you out there
because of the teams we have in the offices and the shop and all of us working together
as a team. We do a great job on service and safety and
so thank you for that. This year we’ve already won some carrier of
the year awards. We had the Nestle Waters midwest carrier of
the year. This is the second year in a row that we’ve
won that. We got a service award from Lowes, and just
this week we received an outstanding service award from Kenexa formerly known as FAC and
they are customers that are both Crete and Shaffer customers. So really appreciate everyone and their efforts
to continue to provide that good service. That is providing great opportunity for us. One of the things as I said that went into
those awards is safety and we are having a very good year in safety and that’s obviously
a great thing for all of you as well. You’re driving records are very important
to you. You’re own safety is very important to you. A couple of the safety metrics we look at
are our CSA scores and our CSA scores are in the top amongst all trucking load carriers,
for hire truck load carriers like us on the road but one of the other one’s we look at
is the number of DOT preventable accidents per million miles. We have a goal to be below .25 DOT preventable
accidents per million miles. That’s one preventable accident in every 4
million miles that you drive, which is really pretty amazing. We’re actually on pace and actually doing
better than that goal. Right now we’re on a .245 DOT preventable
accidents per million miles. We’re going into the summer months and our
year ends on how we measure our key operating measures at the end of September. The summer months are generally better for
us, so I would not be surprised with the quality of driving you all do out there that we could
be in that .22 range at the end of this year. So outstanding job, thank you very much for
that. Look at a view other things here that we had
talked about during our meetings. We had a couple positives that we’ve done
in the last month or so. One of them is the CAT scales app. I know we’ve tried to communicate out there
but we did have a number of drivers out there at the meeting that hadn’t been aware of that
yet or had been aware of it but really hadn’t looked into the app and understood the benefits. The feedback I got from the drivers that have
it is that it’s great. You pull on the scale, you confirm your location,
pulls in your driver code and some other information that you need. I think you have to add the trip number, but
you’re on and off the scales quick amount of time. You don’t have to go in to get a receipt. You don’t have to seek reimbursement. It’s all automated. What I’ve found in talking with the… a lot
of drivers about it. The best way to actually see the advantages
of the app and maybe to help you download it is to talk to another Crete or Shaffer
driver who has it. I found that so many of our drivers are so
willing to help each other that if you’re out there on the road, you’re having maybe
a little bit of a difficult time understanding how the app works, how to download it, find
another Crete or Shaffer driver. Odds are they’ll have the app and I know they’re
going to be more than willing to help you. A similar situation with the Transflo+ app. We have over 50% of our drivers right now
that are using the Transflo+ app. As most of you probably know the Transflo+
app allows you to take pictures of your trip paperwork and simply send it in through the
application on the phone rather than having to stop at a truck stop and transflo it or
at one of our facilities. This greatly speeds up your payroll. We can see the images very well so they do
process very well. There have been great improvements made in
that app. So please also consider using that app. An added benefit of the app is now we have
that tied to the omnitracs QualComm system in your truck where you can receive messages
while you’re away from the truck on your phone through the Transflo mobile app. Again, the driver feedback in the meetings
this week was that that was a very positive, not having to be tied to your truck. Maybe waiting for that next load assignment
maybe when you’re coming out of the house and not having to go out and check in the
truck to see if you’ve gotten your load assignments yet has been a great benefit and again a time
saver for all of you. One of the things that did come up too is
particularly amongst some of our newer drivers is that I worked at a company, I had a driver
that said to me I worked at a company that is a large trucking company but they did everything
for me. They told me what time to start driving, what
time to stop driving, what time to send this message, what time to do this, do that, they
gave me turn by turn instructions and then having been out on the road this is the first
time I’ve really gotten to make my own decisions being the captain of my own ship so to speak,
and just a little bit of a comfort level that driver wanted to insure they were doing proper
trip planning and otherwise and it made me think about what we had started recently which
is the driver mentor program. We have a number of new drivers, over 100
good quality, mostly our longer term drivers that have signed up to say look I’m available
to help another Crete or Shaffer driver in need or you know just feeling have some questions
about some minor things. So that program is out there I want to make
sure that all of you are aware of that. If you are interested in talking to a driver
you might be that driver that worked out at a company that operates a little differently
than us and wants to understand how some of the things work or how you may be able to
do better. Contact your fleet manager. They can get you connected with a driver mentor
and we can have a real informal telephone conversation with a driver mentor and talk
driver to driver and understand how things are working here. If you, yourself are interested in being a
driver mentor also please contact your fleet manager. They can work you through that program and
certainly help you connect so you can have that sense of community and family that we
really are here at Crete Carrier and Shaffer Trucking. Along those lines, another discussion we had
was about the new website that we launched about a six or seven weeks ago called That came out of really a conversation that
came between drivers between Tonn Ostergard and me and we see a lot of drivers here in
Lincoln whether it’s down in the lunch room or we talk to all of our 20 year + drivers,
we meet with them everytime they hit their anniversary. We realized we have a lot of great drivers,
and all of you have a lot of great stories. We also have a lot of great office and shop
personnel. One thing as you grow as a company, and we’re
very much a family company, it gets harder to know everyone in the family so to speak
and so after one of those meetings I talked with our marketing team and said hey can we
create a place where with technology today our family members can share their stories
and so that was the beginning of and I really encourage you to go out there
and look. There’s a number of drivers, office, shop
folks that have sent us a short two, three minute video about how did they get into trucking,
why they love trucking, why their at Crete Carrier. We get those sent into there’s an email box
listed there on the website where you can send in your story. Our marketing team then formats it and gets
it correctly to put out on that website and we’d like to get your story out there too. Because we truly would like to get to know
all of our family members here at Crete and Shaffer. You know one of the things that came up too
was hey what’s going on with New Kingstown. I’ve been driving by as I’ve gone out there
and I see across the road there’s construction. Well as we announced earlier we are building
a brand new facility in New Kingstown. It’s certainly a well needed, well deserved
facility for all of our drivers, certainly those based out of New Kingstown, so right
across Route 11 to what I call the North of our current facility. We are building a brand new state of the art
trucking terminal. It will have a large shop with a tractor shop,
trailer shop, body shop component of it. Fueling Island, Inspection lane there at the
fueling Island. Very similar to Lenoir City. We then will also have a large office facility
so we can continue to do all of the things we do in New Kingstown as we do today, but
most importantly it’s going to have a much needed, upgraded driver center. I know I get a lot of chuckles from people
who have been to New Kingstown and been to our driver center in the barn. The barn is certainly a legend amongst our
drivers, it’s the place to go. It’s been around for a long time and it’s
been a staple for Shaffer Trucking but it is time to upgrade that. Time to make the laundry facilities, the shower
facilities all the other amenities which you all deserve out there so that construction
is well under way. Progress is going well and we are looking
to have a grand opening of that facility hopefully about December 10 of this year, so we’re really
excited about that and look forward to having that new facility out there for you. I’m going to look here to see if we have some
other questions that may be out there from our drivers so I will talk about that and
go through them. First question that I’ve got here is idle
time in the summers. How do we look at idle time how do we look
at fuel efficiency. We’ve gone back to Opti Idle, start stop systems
are those the systems that are most efficient now, is essentially the question. The answer to that is right now yes. You know, we’ve had different idle systems
over the years. From diesel powered APU’s, battery powered
APU’s, and then the opti idle, stop start, type of systems. We work closely with the manufacturers to
determine hey what is the… two things. What are the systems that can provide you
proficient heating and cooling, the power you need in order to be comfortable there
on the road. We need you to be comfortable out there, obviously
so you can get good sleep and so you can certainly have the lifestyle that you deserve as a driver. So we work with them and say what is the best
system right now, and right now from our manufacturers the best system is the start stop, Opti Idle
system. Part of that is because the main engine on
the truck has become much more efficient. Along with some of the heating and cooling
systems themselves are more efficient and then what the manufacturers have done with
the cabs themselves to make them better insulated in order to maintain that heating and cooling
for longer periods of time. As we work with them right now the start stop
opti idle systems are the best systems out there, they are the most economical, and so
that is what we are going with. We will continue to work with them. You know, who knows over the years there could
be improvements in the battery powered systems or other systems that we may rotate back to. But again, the goal is to provide you the
best system to provide you that consistent heating and air, and leveled power you need
as a driver. The follow-up question to that is well how
do we manage idle. As I mentioned before we do need to manage
our costs. Fuel being our second largest cost as a company. How we manage idle is this, so we have each
of our terminal managers look at their fleet and they compare the drivers that are in the
same year and model of truck with the other drivers on their fleet. So we are coming into the summer time here
we know it’s warmer and that you’ll be idling the main engine more for cooling, so we will
look at the average idle time for the type of truck you’re in. So say in the month of June that average idle
time for the truck that you’re in is 32%, so if that’s where you’re at perfect, you’re
average your using the truck system is working correctly like it should. Now if we see your idle time is 50% your fleet
management team is going to contact you and say hey your idle time seems to be significantly
above the rest of drivers in the same type of truck that you’re in. We need to figure out why. Do you have a bad battery and the truck is
starting up idling more in order to charge those batteries, is the cooling system not
efficiently charges so it’s having to work more, we need to have those conversations
with you so we can assure that we manage that idle time and give you the most economical
and sufficient idling system out there. A couple of other questions I had had was
about load select. So years ago we had what was called the load
select policy where we would offer all of our over the road drivers two or three loads
for their dispatch. We had to change that when the hours of service
rules changed and in essence the drivers, you drivers out there did not have the flexibility
that you do today. So with electronic logs and with the ten hour
break being required, so having that 14 hour window we really have to match up the best
appointment times we can get to match the available hours of service that not only you
but all the drivers in that same area have so we can use each drivers hours to the peak. Absolutely we know that’s what you want because
as I mentioned earlier the use of your hours is critical to you making the money, the miles
that you need. So we had to move away from offering one driver
three loads because that load, one of those loads may have been the load that driver number
two can use their best hours possible. The other thing that comes into play with
that is we need to make sure that we are getting drivers to the right locations to meet other
needs of theirs, so the biggest one of that obviously being home time. If we have three loads, one of them matches
and you’re driver number one, and we have driver number two and we have driver number
three and load number three matches load number one best for hours of course we’d love to
give load number one to that driver. If load number two matches driver number one
for the direction they need to go because it needs to get them home we need to do that
and load number three may match driver number one’s hours or others drivers need the best. In managing that with drivers not having the
flexibility that you’ve had in the past the split sleeper berth time to match load times
and appointment times we have to just be much more accurate in every single load that we
dispatch to you that make it the best for the overall drivers out there. So I appreciate that question, we do look
to see is that something in certain areas where we have great density, could we do more
of that but the other thing we’re also looking at is could we actually do more pre-planning
of the loads so you know when you… at your arrival at your consignee location that we
can get you your next load quicker maybe even before your done unloading. We started to do that more, some of you have
probably seen that. We’re doing that more to try and help you
better plan your time. What direction should I be going from the
consignee, how to I know what should I start scheduling my breaks. So good questions and we appreciate the somewhat
the independence that gave you but we are balancing that with getting every driver the
most available miles driven in their hours of service and to get them home. Some other questions here I’m going to grab. One of the questions I have and is, do drivers
have to wait until their next PM to get their speed changed. Yes, we ask you to do that. As you might imagine we have our shops set
up to obviously service the number of trucks we have based on their regular service intervals. If on Monday all 5,000 drivers of you went
into a shop we would be overloaded, you wouldn’t be getting work done, you’d be in long wait
times and we wouldn’t be hauling any customers freight, so we know obviously this is we think
a positive thing for you otherwise we wouldn’t have gotten that question, and that you all
do want to get your speed in and get it changed but please work with us. We’ll get you routed through the shops when
you are due for your PM and this will go in relative short order. It should take generally between eight A’s
and B services right now, you’ll be in within the next two months I would imagine and we
will get that speed updated, so I do appreciate the question and hopefully you will work with
us and understand the reasoning behind that. As I talked to one driver and he said well
I appreciate that, we’ve been at 62 since I think 2008 or something like that so another
month or two isn’t going to make a huge difference so I do appreciate everyone’s patience and
working with us on that. A few more questions we have
here is why did we decide to put the 65 in cruise instead of the pedal. I touched on that briefly but I will touch
on that a little bit more, so again the two main reasons for managing speed is safety
and also fuel efficiency. There’s components of both of those in increasing
the speed on cruise so first off all from a safety perspective. When you’re in cruise the systems we have
in our truck now have adaptive cruise control. If you’re coming upon traffic that’s going
slower than you it automatically reduces your speed or if you have a car that goes in front
of you and maybe then drops back at say you’re at 65 and it’s coming in front of you at 64,
63, maybe 60 it automatically reduces that speed and it can function quicker than human
reaction so that’s one aspect of it, but probably a bigger aspect of it is fuel efficiency. Our trucks are much more fuel efficient in
cruise than on the foot pedal, so by using the systems that we have in the truck, primarily
the cruise control, that’s how we’re going to minimize the impact on fuel efficiency. As I mentioned before making this change is
going to cost us a penny or so a mile, and when we as a company run about 750,000,000
miles a year you can understand what that cost really is so we need to try to manage
that cost and one way to do that is by use of the cruise, so those are the primary reasons
why we’ve done that and we appreciate that question and do still think there will be
a good benefit overall to this. I got a couple more questions here I gotta
get through I’m getting handed to me in different piles here so I got to get through them as
much as I can. A couple of things I’ve also been asked about
is, when a driver brings a trailer in for service they get I think a quarter of a safety
point maybe a third I can’t remember exactly right now, could we get that bumped up to
a full safety point. I think that’s a very good question and that
is something we do need to look at. We appreciate all of you for bringing in trailers
for service. That is so important and we’ve worked hard
over the last 18 months to get all the services on our trailers upgraded. As many of you know who have been here for
a while we opened up getting those services at out at the TA’s and Loves on the road. We brought a lot of those really up to date
and when I say up to date just so you know. The DOT requires of an inspection of a trailer
every 12 months. We do those inspections every 90 days, so
we ask that our drivers help us out get inspections much more often than the DOT requires and
much more often much more than many other companies out there, and that’s really for
your benefit. A well maintained trailer is going to obviously
provide you a really good uptime and insure we don’t have issues with tires, lights and
breaks. Those are the big things out there on trailers
obviously so the more we can get those through the shop in a timely fashion the better we
are, so good suggestion I will work with both the safety and the shop team and see if that’s
better encouragement will help drivers continue to do that. I really do thank the drivers that bring the
trailers into the shop. I know there are many of you that do. I know there are many of you that maybe take
a little bit of extra time to do that, but you know in the long run that’s better for
you and everyone. If every driver would do that the time it
would take for everyone else would actually be less because the drivers… all of our
trailers would always be serviced on time there would not be issues with them, so please
do take the time to do that and most of all thank you for all those drivers that do. A question here, and I’ve had this question
before the driver who asked this knows who you are and I do appreciate that but is there
going to be a company wide suggestion box and you know what I told this driver and I
sincerely meant it at the time and I still do, yes we are working on a system to do that. The system that we were sold that would do
that doesn’t do it exactly what they told us it would and we’ve worked for two years
to try and get that and I don’t know if we’re going to get there with that, so now what
we’re doing is we’re looking at a different means to do that, actually through an app
on your phone. Hopefully through the Transflo mobile + app. So you have one app you can go to not only
to get your messages, not only to do your Transflo’s as I mentioned before, but also
have an avenue to provide us feedback. Feedback not only about hey what can we do
better but we have some customers out there, and we have a lot of really good customers
as you all now, but they would like feedback about their experience…. the experience
they provide for you. How do they do when you go to pick up their
loads, what are their customers like. So we’re working on that mechanism now and
hope to have that out there much sooner than 2 years, so appreciate your patience. I do appreciate all the suggestions that we
do get from Facebook, otherwise, driver meetings. We do take your feedback, sometimes just so
people understand we’re not as quick to change as you might think we can be because there’s
a lot of aspects that go into making a change. Some that don’t seem quite as apparent, but
we do take that feedback as I mentioned on the 65 mile per hour, I mean I heard from
you all loud and clear about a month ago when I asked the question on Facebook what are
some of the challenges you see out there and that one was one of the number one one’s. We took that to heart, we looked at it. As I mentioned it is a change that does take
and investment from us and we are making that investment for all of you. So we do appreciate that. All right, let me see here, another couple
of questions I have I think I may have touched on a lot of these. I have a question here about when a new driver
or student comes on, do they get a new truck after training or on-boarding or do they get
a used one. The way we manage our trucks is that we have
to try to use all of our trucks that are available and nearest to where you are. So where ever you are on-boarding and we have
on-boarding sites as most of you know at Lincoln, Wilmer, Texas, New Kingstown, Pennsylvania,
and Lenoir City, Tennessee. So when drivers are coming out of orientation,
on-boarding or getting off the truck from a student driving we look at what trucks are
available in the areas closest to you. Some of those maybe new trucks but often those
trucks will be used. Now when we say used think about what we do
with the trucks, so we keep our trucks on average fro 425,000 – 450,000 miles. So 4 years or less, typically.Our trucks are
not old trucks, they are well maintained they’re modern equipment, so whatever truck you’re
getting in is going to be a reasonably new truck and many of the trucks could be anywhere
from brand new to maybe having 30,000 miles less, 400,000 miles on it so in another month
you’re going to get a truck. Typically the drivers that get a new truck
are the one’s coming out of a truck that have 430,000 miles on it. The reason we do that is hey you just were
driving an older truck and so you deserve to get into that newer truck. The reason we do that is we trade in our used
trucks or sell them so we need to get those trucks to the locations where we get the new
one’s. So often it’s the drivers and sometimes in
the oldest trucks that get the newer trucks but anyone coming out of orientation or student
riding we look to see hey what trucks do we have available closest to you so we can get
you in the truck and get you out there making the miles. Good questions. All right, you know what I think I’ve almost
covered all the questions here. If I have not covered your question please
make sure you do put it out there on Facebook. I’d be happy to do that, I’ll be happy to
respond to them out there on facebook, but with that I just want to say again. Thank you for everything you do. I know it is construction season out there,
summer-time a lot of summer travelers. The one thing I will ask you is please watch
your speed in those construction zones. That is one violation for CSA that does go
up in the summer time just because there is more construction out there. Watch those transition zones for speed and
that’s for you and for your benefit and that’s for the safety of you, for the safety of the
road construction workers and I know all of you given our safety record understand safety
first and foremost and do watch that speed in those areas so I do appreciate that. With that I just want to say thank you, have
a great June, have a great fourth of July coming up here and I’ll talk to you again
in July. Thank you!

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  1. Mr. Aschoff I'm new to Shaffer, so far so good, just a question, should it be nice if these trucks have some kind of features installed to make driver's life on the road better, like a refrigerator, a power inverter, a tv screen. have you ever thought about that?

  2. Not a Crete driver. Actually not a driver anymore after 12 years. These apps use the data plans the driver pays for to use their data plans for their phones used for work purposes. Is there a way to use the company's data for these apps?

  3. Hey Tim there is some companies out there that pay there driver's bunk pay is that something that you guy could do I know some of them pay like 50 or 60 dollars a day for being gone on the road away from there family's I just want to see if you guy would do this

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